Recherches récentes

Pas de recherche récente

How to send a reply to a conversation in zendesk support ticket via API?

image avatar

Batinas Andrei

Publication le 11 sept. 2023

Hei. I want to post a comment/reply to an ongoing conversation via API. 
I have the following put request:

url: https://my-domain.zendesk.com/api/v2/tickets/282

{
   "ticket": {
       "comment": {
           "type": "Comment",
           "body": "testing",
           "public": true,
           "author_id": 6582636163229,
        }
    }
}

The comment is posted to the conversation, but it is not displayed for the end user.
Am I doing something wrong?

1

1

1 commentaire

Date
    Le(s) plus récent(es)
      image avatar

      MingWang

      hello Andrei,

      I have also encountered the same problem. Have you solved it

      0

      Se connecter pour laisser un commentaire.

      Vous ne trouvez pas ce que vous cherchez ?

      Nouvelle publication