Feature Request: Bots for Channel integrations

3 Commentaires

  • Shawna James
    Community Product Feedback Specialist
    Hi Brian, thank you for your feedback. This has been logged for our PM team to review. For others interested in this feedback, please share your thoughts via the comments with your use cases or with an upvote. Thank you again for providing your input to us!
  • Theo Oliveira

    Hello I am currently building some integration using Telegram to have a initially bot interaction and then human-to-human chat using the ticket comments. As I understand would be easier to have some different type of channel to implement some streamline integration instead of relying on ticket public comments and webhooks to keep a conversation between an agent and a user on telegram, for instance.

    As I understood from the docs, there is not a telegram channel type so we can have access to chat messaging capabilities, like showing send button and else. I'd love to hear something about it.

  • Brian Greenberg

    There actually is a telegram chat channel in Sunshine conversations. You can connect it to ZD from Sunco Admin panel but it doesn't work with the zd bots.


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