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Notify agents of changes on a ticket using the Messaging updates bell icon via API

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Oana Veronica Pop

Publication le 12 sept. 2023

Hello!

I am building a client-side support app with ZafClient and React. From the app I make changes on tickets, like adding comments using client.invoke("ticket.sendMessage") for chat tickets.

Is there a way to notify the agents of these changes? Can I add "Messaging updates"(the bell icon in the top bar) via an API? Or add a notification on the ticket tab if it is inactive?

Thank you!

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    Oana Veronica Pop

    Hello Ahmed!

    Thank you for you answer. This is indeed helpful :) 

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