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Enhancement Request

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Thomas Lang

Publication le 15 sept. 2023

We have the ability to see how long it takes for user to reply to a customer request. But I would love to be able to see a metric for how long it takes a customer to respond if we send them an email. We deal with certain clients and managing their response time is essential.

I raised a help ticket and was informed this is not possible.

Lets make it happen!

 

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    Shawna James

    Community Product Feedback Specialist

    Thank you for submitting your feedback Thomas! We appreciate you taking the time to share these insights with us to help improve our product.  

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