Enhancement Request
We have the ability to see how long it takes for user to reply to a customer request. But I would love to be able to see a metric for how long it takes a customer to respond if we send them an email. We deal with certain clients and managing their response time is essential.
I raised a help ticket and was informed this is not possible.
Lets make it happen!
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Thank you for submitting your feedback Thomas! We appreciate you taking the time to share these insights with us to help improve our product.
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