Zendesk Sell Triggers
Hello,
I have a webhook that is running that checks for new calls on a Lead within Zendesk Sell. Once there is a call it updates a custom field called call count to increase the call count by 1 once there is a new logged call.
The code works, but I am struggling with the triggers within Zendesk. What are the trigger conditions I should have for this to start?
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Here is my current trigger setup if it helps
Category:
- Initial Category
Conditions:
Meet ANY of the following conditions
Channel is any of the following:
- Phone Call (incoming)
- Phone Call (outgoing)
- Phone Call Voicemail
- CTI Phone Call (incoming)
- CTI Phone Call (outgoing)
- CTI Phone Call Voicemail
- Automation
- Channel Integrations
- Web Service (API)
- Channel Integrations
Update Via is any of the following:
- Phone Call (incoming)
- Phone Call (outgoing)
- Phone Call Voicemail
- CTI Phone Call (incoming)
- CTI Phone Call (outgoing)
- CTI Phone Call Voicemail
- Automation
- Channel Integrations
- Web Service (API)
- Channel Integrations
Actions
Notify Active Webhook -> Active Webhook
Endpoint is configured properly
Method -> Post
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