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Please add E-Mail address from original comment to side conversation

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Stephanie Schober

Publication le 26 sept. 2023

The issue is that when a ticket comment has been inserted in the side conversation, I don't understand why the name and date from the original comment are there but not the email address. That is essential, I think. I know that this can be done via macros and placeholders. But there are cases where agents want to also solve something like this without a macro. Please make this a standard. Thanks

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    Nora Krogoll

    Hi Stephanie, 

    thanks for your contribution! I absolutely agree. Could you add your comment to the following post? Function 'forwarding as e-mail' – Zendesk-Hilfe

    The Zendesk team commented and said there that the product team will have a look. So maybe another comment might help :) 

    Thanks! 

    Best Nora

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