curl -X POST \
  -H "Content-Type: application/json" \
  -d '{
        "request": {
            "requester": {
                "name": "john doe",
                "email": "john.doe@example.com"
            },
            "subject": "test subject",
            "comment": {
                "body": "lorem ipsum blah blah blah",
                "public": false
            },
            "description": "test description",
            "custom_fields": [
                {
                    "id": "000000000",
                    "value": "this_comes_through_just_fine"
                },
                {
                    "id": "1111111111",
                    "value": "this_comes_through_as_well"
                },
                {
                    "id": "2222222222", // multi-select field
                    "value": [
                        "this_doesn_t_come_through",
                        "this_doesn_t_either"
                    ]
                }
            ],
            "tags": ["some_tag"]
        }
    }' \ 
https://myorg.zendesk.com/api/v2/requests

• Greg Katechis

  • 27 septembre 2023 17:15

  Zendesk Developer Advocacy

  Hi Manuel! My guess here is that the custom field has permissions that do not allow for anonymous users to access them. Take a look at this article for more information on the topic.

  Hope that helps, let us know if the issue persists.

• Manuel Dalle

  • 28 septembre 2023 14:50

  That did the trick, thank you Greg Katechis! Indeed the permissions for this custom field were set to "Agent only can edit"

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