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Read CC organization

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Publication le 27 sept. 2023

I need to update the trigger that notifies the requester of comment update, that if the requester's organization is external (one that is not from our company) or the CC' organization as well is external it should not sent.

Basically I need to read the CC organization, it could be with Liquid language or anything else.

 


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Anne Ronalter

Zendesk Customer Care

Hello Eduardo,

thank you on your Feedback on that.

Unfortunately, at the moment it is not possible for Triggers to react based on CCs.
I have also found the following similar Community posts about CCs and Trigger.

- Using CCs as conditions for Triggers and Automations 
- Add end-user as CC via Trigger or Automation 
- Create a trigger based on the condition if a CC matches some emailaddress 

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