We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM’s get the most information from you to better understand and log your requests. This format will be rolled out at the end of 2023 and will be enforced as a requirement for all new posts to be logged and/or responded to by product managers.

Example:

TITLE: Pizza Order Button

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to be able to order a pizza from my favorite restaurant directly by opening a Z2 ticket. This feature is currently affecting my agents because they are hungry and my customers because they are dealing with hungry and grumpy agents.

What problem do you see this solving? (1-2 sentences) 

Agent team is working late and they are hungry, but the ticket queue is too high for any of them to leave and get pizza. This button would allow for a quick click, confirmation, and order without having to leave your desk. Customizable order templates for each employee would also be amazing!

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens on a daily basis. This is critical for our business as our agents get very hungry which affects their productivity and our customer satisfaction score. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, my agents have to manually order pizza on their phones using a third party app. 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like to see an option to order pizza in the upper right hand corner of my screen, represented by a pizza emoji which, when I click it, will take me directly to an order form for my nearest pizza shop. It would be great if the system could remember my previous order and use that data to speed up the ordering process.