Create PDF form/document based on ticket field information

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4 Commentaires

  • Fernando
    Zendesk Luminary

    Take a look at this article, as it may address what you are trying to accomplish:
    https://support.zendesk.com/hc/en-us/articles/4408836523930-Printing-tickets

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  • Florian

    Take a look at this article, as it may address what you are trying to accomplish:
    https://support.zendesk.com/hc/en-us/articles/4408836523930-Printing-tickets

     

    Thank you for the feedback. Unfortunately this is not what I'm looking for. Of course I am familiar with this simple function.


    I would like to create an independent PDF document with partly static text content but also dynamic text content (based on ticket and organizational fields). The creation should be done using triggers, for example.

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  • Tony
    Zendesk Customer Care
    Hi there,
     
    as it is now, I believe it is not possible to achieve that natively. The article building macro action statements outlines the actions that are available to macros at the moment.
     
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  • Fernando
    Zendesk Luminary

    You would need to have a service that supports PDF Generator APIs, and then leverage leverage the triggers to send the appropriate API call to that service.
    I found this external article to be helpful on this matter

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