In messaging you can actually Create custom unified agent statuses which is great but the thing is you won't be able to get report for this in Explore which is quite frustrating.
Workaround is to get the Tymeshift application which can be really expensive depending on the number of agents you have. Is there a chance or will this be included in the explore natively anytime soon? We just need to pretty much have the reports with the online hours of agent in line with the status in Zendesk.
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