Transitioning to the new Explore dashboard builder: Your questions answered

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10 Commentaires

  • Anastasia Kachanova

    We recognize that bookmarks serve many important use cases.

    Bookmark is a vital use-case. We operate 10 zendesk instances with several different custom dashboards in each, these custom dashboards are being pre-filtered and scheduled daily/weekly/monthly to stakeholders, mind that it's not possible to schedule a pre-filtered dashboard without bookmarks. if you want your clients to transfer to the new view/tool etc please make sure that vital capabilities will be there from day1. 

    3
  • Tom Erik Skjønsberg
    Zendesk Luminary

    Bookmarks or a similar feature will be available post-GA.

    When? Agent online time has been a "high priority" and to be released soon for more than 4 years now. Removing bookmarks, which Zendesk themselves have been urging us to use, pretty much kills any usefulness of the dashboards. So how long is Zendesk planning on keeping Explore useless?

    0
  • Shawna James
    Community Product Feedback Specialist
    Hi there, thank you for your continued notes and feedback. I want to confirm that this feedback is being logged for our PM team to review and respond. Thank you again. 
    -1
  • Vladimir Petrushenka

    Hi there, thanks for the update. 

    There are two things that concern us a little, I'm hoping you can please comment on them. 

    1. Bookmarks related. We have the same use case as one of the posters above. A lot of our DBs, where we use bookmarks, are scheduled to end users(our partners) as a PDF file, our understanding the new DB restrictions feature doesn't solve this problem for end users. How do we go about that? This is a business critical for us feature.  

    2. You mentioned above about a tool that will help with migration. However, it sounds the tool will only be available by end of phase 3. Whereas, in phase 3 old DBs will be restricted to view-only. Does that mean that there potentially will be a gap during phase 3 when old DBs aren't migrated due to the tool not being available yet, and the same time, we can't do anything with old DBs as they are in a view-only mode? 

    Thanks

    0
  • Walter Bellante
    Zendesk Product Manager

    Hi Vladimir Petrushenka,
    thanks for sharing your feedback.

    1. I understand you use bookmarks combined with schedules to send out a filtered dashboard via email. The ability to schedule dashboards and dashboard restrictions to end users is planned before the GA. Scheduling a dashboard restriction will replicate what you are currently achieving with bookmarks and schedules.

    2. As for the importer tool, we plan to provide it before the beginning of phase 3 so you won't have any downtime to edit your existing dashboards. I will modify the post to make it clearer.

    Thanks,
    Walter

    0
  • Vladimir Petrushenka

    Thanks for clarifying these, Walter, and hope you are well. 

    0
  • Vladimir Petrushenka

    Hi Walter Bellante and Shawna James, I've signed up for the Explore feedback round table event, but I can't seem to join the call. The link that was sent to me in the confirmation email takes me back to the RSVP survey. Is it possible to have a recording of the meeting? 

    0
  • Shawna James
    Community Product Feedback Specialist

    Hey Vladimir Petrushenka yes this call will be recorded! I'm sorry you were having trouble with the link, you may need to log in to the event platform Bevy to join. If that doesn't work, we will follow up on this thread when it is available post event. 

    1
  • Vladimir Petrushenka

    Hi Shawna James, that would be great if you could share the recording. Thanks a lot. 

    0
  • Shawna James
    Community Product Feedback Specialist

    Hi Vladimir Petrushenka, here you go!

    1

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