Roads? Where we're going, we don't need roads.- Dr. Emmett Brown
The future is certainly not far away. While our cars aren't flying in a highway in the sky, technology is advancing every day. How many of us wanted the hover board right after we saw the movie? How many CX leaders are interested in AI right after a good demo?
I want to thank David Lewy for his thoughts on what CX organizations and customers are looking for. Maybe someday the agents' biometrics will be part of the Omnichannel routing. Until then, I will continue to have some drop-in guest as part of my "Friends of Michael" series.
Peter Gillon also dropped in and gave us a preview of the next iteration of deployment functionality, this time Automations. While the features are still new, I am very excited to see them grow and expand all over the product. If you are interested in trying them out, you can sign-up here.
Sorry it took so long to get this post up, the first one got lost and I have been so busy cooking, cleaning, and getting ready for the party. What party you ask? Only the best part of the year...sign up now!
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