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Result metric calculation not working with comments

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Peter Ledeboer

Publication le 14 nov. 2023

I am trying to create a report using the result metric calculation, but for some reason its never showing the calculation. I am simply trying to divide the count(comments) by count(tickets created).

Is there some reason that this is not calculating?

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    Noly Maron Unson

    Zendesk Customer Care

    Hi Peter,

    I did a test on my end and I was able to get a result. I will be roping you into a ticket so that we can check this further. Please check your email for my message and we can continue from there.

    Thank you.

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