My small team uses Zendesk to provide customer-facing tech support. I need to create an Internal Note into a ticket or send an email whenever a ticket is created that is from an Organization that already has an open/pending ticket with us.
Basically when a new ticket is created within one of our Views, I want to check the organization of that ticket and if there is already an existing open or pending ticket for that org then send an email to the assignee or create an internal note (or something of that nature).
Would anyone be able to explore how to write this with me?
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