Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
When creating sandbox environments, the Guide production instance needs to be available to copy into the sandbox as well. Not having a production copy in the sandbox greatly impacts the ability to test bot an AI functionality. The new generative AI functionality needs to be able to pull information from Guide when suggesting solutions to customers. Re-creating a handful of articles in the sandbox version of Guide does not allow for large scale, production comparable validation testing. Not having this feature is forcing us to do validation testing of the bot and generative AI functionality in production. Which, as expected, causes less than ideal bot interactions for customers and a sub-par customer experience. This also causes admins to have to work off-hours in order to test, when they should be able to test during normal business hours in a sandbox.
What problem do you see this solving? (1-2 sentences)
This would allow for proper validation testing to happen in a safe, sandbox environment, with no impact to our customers.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This is an everyday problem right now as we are working through bot optimization and validation testing of generative AI.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
The only workaround is to use production so that the AI can pull from our Help Center (Guide).
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Guide needs to be available (as at least an option) to copy over into sandbox.
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