Dear Zendesk Support Team,
I am reaching out to address an issue we are encountering in our system. Specifically, we have a voicebot that leverages your platform's API to create tickets and seamlessly transfer calls to Zendesk agents. However, we are currently facing a challenge: when a call is transferred to Zendesk, a new ticket is automatically generated, but we need to incorporate the data collected by our voicebot into this ticket. Our goal is to ensure that operators have access to all pertinent information obtained during the customer's interaction with the voicebot.
Is there a mechanism available that would allow us to transmit our voicebot data to the newly created ticket automatically? Additionally, we are exploring the possibility of connecting tickets based on the associated phone number. While we can send data through SIP, we have not found relevant documentation on this matter.
Could we arrange a discussion with a knowledgeable individual on your team who can provide guidance and assistance in resolving this issue? We would also appreciate any insights or recommendations on integrating voicebot data seamlessly into Zendesk tickets
Vous devez vous connecter pour laisser un commentaire.