Unified SDK Answer Bot Functionality

3 Commentaires

  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey Dan Shetabi,

    You might need to enable this functionality in admin center, if you haven't already. Here's an article which goes in to detail on how to do that:

    https://support.zendesk.com/hc/en-us/articles/4408843471642-Enabling-Article-Recommendations-in-Web-Widget-Classic-

    Let me know if you have any questions!

    Tipene

    0
  • Dan Shetabi

    Thanks Tipene Hughes. We have our Web widget (Classic) working correctly. The issue we are having is the answer bot in our mobile app using a mobile SDK with Support SDK. The experience we are seeing is that the answer bot is asking if we would like to ask a question but then straight away stating 'or you get in touch" before giving the customer a chance to even ask a question. The documentation states it should only offer that option once it has suggested an article however this is not what we are seeing with our implementation or with the Zendesk example app. 

    0
  • Tipene Hughes
    Zendesk Developer Advocacy
    Hi Dan,

    Thanks for clarifying for me.
     
    I'm going to pull this in to a ticket so we can take a look in more detail. You should see an email coming through from me shortly.
     
    Thanks!
     
    Tipene
    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk