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Child Ticket closure should by default open parent ticket

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Publication le 07 déc. 2023

Child ticket status change will not open parent ticket. In the current functionality, the parent ticket opens only if there is a comment done on the child ticket, not on the status change.

For Example - If my child's ticket agent does not comment on the ticket and just changes the status. The parent ticket should change the status automatically. 

Please suggest how to get this done. 

Thanks 

Akanksha

 


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2 commentaire

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Paolo

Zendesk Engineering

Hi Akanksha,
 
Unfortunately, this is a limitation at the moment. This may be considered in future updates. Thanks for sharing your feedback!
 
Best,
Paolo | Technical Support Engineer | Zendesk

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Sydney Neubauer

Zendesk Luminary

I have created a general feedback post for all SC limitations: Side Conversation Limitations – Zendesk help feel free to add this to that!

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