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Please help me figure out the predefined placeholder for the requester's first name :)

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Tonya Edelstein

Publication le 11 déc. 2023

Hi everyone! 

It has probably already been asked before many-many times, but I can't seem to find the answer. 

I'm trying to get the settings so that Zendesk scrapes only the first name of the user (requester) from the ticket and automatically puts it in the macro.

"Hi {{ticket.requester.name}}," works, but scrapes the full name, which sounds awkward :)

Thanks in advance for anyone attempting to help! 

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    Tonya Edelstein

    Ahmed Zaid Worked beautifully, thank you so much! :) 

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