Simple webhook JSON payload for webhook sent to Slack channel

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Nicholas Deary

Publication le 02 janv. 2024

Hi,

I'm not using any custom headers for my webhook preset for Slack, but just looking for a simple JSON template to use in the "JSON body" section to send an SLA warning breach to a Slack channel. I'd like to include:

  • Text mentioning that this ticket has breached SLA
  • The URL of the Zendesk ticket

Thank you.

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      Heather Cook

      You can also include ticket properties :-) E.g:

      {
       "properties": {
       "IncidentNumber": "{{ticket.id}}",
       "Zendesk Group Name": "{{ticket.group.name}}",
       "Incident Title":"{{ticket.title| truncate:'100'}}",
       "Incident Description": "{{ticket.latest_comment.value | truncate:'20000'}}",
       "Requestor": "{{ticket.requester.name}} ({{ticket.requester.email}})"
       }

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      Nicholas Deary

      Ok, thank you. I'll give this a go!

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      Brandon Tidd

      Nicholas Deary's answer looks correct!

      1

      image avatar

      Nicholas Deary

      Would it be something like this?

      {
        "text": "This ticket has breached SLA. Someone please take it! \\n {{ticket.title}} \\n {{ticket.link}}"
      }

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