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Manual Control Over Next Article Suggestion

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Brittney

Publication le 19 janv. 2024

Zendesk's automated Next Article suggestion is often wrong on our help center. We want the ability to correct the suggested next article section. Is anyone else having this issue and found a workaround? Thanks

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    Shawna James

    Community Product Feedback Specialist

    Hey Brittney, thanks so much for your feedback here. Have you checked out this article or this one? I am curious if this can be a solution for the issue you are facing. 

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    Brittney

    Hell, thanks for sharing these articles! I'm more curious about how to manage the suggested next articles on our Help Center (not bot or ticket submission). The suggested articles are at the bottom of each help article page and often are incorrect and don't make sense as a next reading path for users. 

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    Lorraine Valera

    Hey both,

    I have the same problem, I'd like to create a reading path for our users and was hoping to use the Next/Previous options for this until I realised I have no control over them.. As Brittney said it would be great to be able to manage those. 

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