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Good headsets with noise cancelling function

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Vicki Horne

Publication le 19 janv. 2024

Hi

My contact centre currently uses Sennheiser noise cancelling headsets but when receiving a call via Talk the noise cancelling function does not work and the receiver can hear a lot of background noise. This is causing a few complaint into the secondary team.

They have to use Zendesk via citrix due to being overseas and the need to remain confidential. 

Can anyone please recommend any headsets they currently use which are really good for us to test with the team. 

Many thanks

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    Ivan Miquiabas

    Zendesk Customer Care

    Hi Vicki, 
     
    Thanks for reaching out! We do not have a specific headset recommendation for Zendesk talk, Talk requirements for headset are found here. 
     
     
    Hope that helsp! 

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