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Bullet and numbering format in dynamic content not recognized in SDK
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Publication le 20 janv. 2024
We use dynamic content in our macros. When adding bullets and numbering formats to dynamic content, then sending that content to customers with the macros the dynamic content is in, the bullet and numbering format disappears. On the user's end, the response is just jumbled words.
In dynamic content:
Macro applied in ticket:
Content in user's ticket in the Zendesk SDK:
Is it an issue with the way we are formatting the bullets and numbering, or is it something else?
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2 commentaire
Zendesk (Teste)
Sam Schneider
Some channels as SDK don't support rich text, but when you are creating a Macro, under the rich content box, you can select an option to include a plain text fallback.
Hope this helps you!
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Sam Schneider
Huge help! Thanks Zendesk (Teste)!
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