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Counting Whatsapp number of interaction

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Stefano de Rossi

Publication le 24 janv. 2024

Hi everyone, just wondering if is there any way we could measure (count) the number of interaction within a single whatsapp message between a Client and an Agent.

As far as I've seen the whatsapp messagge are taken into single ticket data as unique transcritpion thus it's pretty impossible to count each single let me say question (from Customer) and answer (from Agent) but maybe I'm missing something.

Thanks in advance for your helps and tips

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    Zendesk (Teste)

    Stefano

    Through the messaging tickets dataset, there is a group of metrics that can serve you this information.

    Try this >> 

    Hope this helps you!

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    Brett Bowser

    Zendesk Community Manager

    Thanks for sharing the solution Zendesk (Teste)!

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    Stefano de Rossi

    Thanks so much Zendesk (Teste) i'll try out!! 

    Cheers

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