Recherches récentes

Pas de recherche récente

Bot and messaging requester interaction.

Avec réponse
image avatar

Vicki Horne

Publication le 02 févr. 2024

Hi 

Is there a way I can report on customer interactions with the bot prior to them creating a ticket with the agent.

Would love to know if articles that are recommended were helpful or not and what searches my customers are asking for to ensure I have the correct information available to them. 

Any suggestions or work arounds would be greatly received.

 

0

1

1 commentaire

Date
    image avatar

    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Vicki,

    There are a few things you can do to get at this data:

    1) You can Analyze Your Bot Activity.

    2) You can Analyze Your Flow Builder Activity

    3) You can report on what users are typing into the bot by creating a custom report in the Answer Bot dataset that looks at Answer Enquiry

    Hope this helps!

    Brandon

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication