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Quick question about Zendesk user profiles

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Gabi

Publication le 19 mars 2024


Is there a method available to monitor changes or updates made to user fields? Recently, there was an incident where several user fields were mistakenly altered, and we're uncertain whether there exists a log to review the history of changes made to user profiles.

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    Julian Kossak

    That would be a great thing!

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    James Hanley

    Zendesk Product Manager

    Hey Gabi,

    If you're looking for something in the product, the Audit Logs should show this.

    If you're looking to subscribe to an API for something more automated, the Incremental Exports API (about) is a common method, but there is also the Amazon EventBridge, and of course the API for the aforementioned Audit Logs.

    Hope this help, please let me know if these options don't suit your need.

    Thanks,
    James

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