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Switching from internal note removes text for public text in ticket
Publication le 21 mars 2024
The app and old interface worked in such a way if you typed something in Internal Note, and switched to public, it would keep the text.
The new interface removes it, making it frustrating to go back and copy the text and paste it back into the Public input box. Fix this!
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2 commentaire
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Joern Roennow
Exposure Events - take a look at this app. It might resolve your challenges with Internal Note
https://www.zendesk.com/marketplace/apps/support/1081069/noteflow/
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