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Wechat Chat Group Integration with Zendesk

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Adar Earon

Publication le 27 mars 2024

Hi,

I am wondering if anyone here has any experience with WeChat (Tencent) and Zendesk. I want to find a way to bring WeChat group messages into Zendesk. I am familiar with having WeChat as a channel, but this is not what I am after. It requires the requester to open a ticket from the WeChat page/site. I am looking for a way for requesters to use WeChat to "text" us (similar to the WhatsApp use case). Does anyone have any knowledge or experience doing this? It seems to be the main method of communication in China.

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hi Adar,

     

    It appears that WeChat was supported by Smooch, the company that was acquired by Zendesk and rebranded as Sunshine Conversations.  Maybe this might help? Details here: https://docs.smooch.io/guide/wechat/

     

    Brandon

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    Adar Earon

    Thank You Brandon

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