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Change color contrast on fields that Agents do not have permission to edit but still need to read



Publication le 12 avr. 2024

We changed the Agent permissions on Organization fields so they could not edit the fields - the Agents still need to be able to read/reference the data in the fields for processing tickets. Since the Agents do not have edit capability, the fields are greyed out (background is light grey and the data in the field is a couple of shades darker grey). The color combination of the background and text looks great from a design perspective, but is challenging to read, even for staff without vision challenges.  Would it be possible to provide more contrast to make it easier to read the fields that are effected by permissions?  Maybe as simple as changing the text color to black to make it more legible. (Zendesk staff, please reference Field Visibility Issue.PNG in ticket #12520884 for an example)


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Shawna James

Community Product Feedback Specialist

Hey Robert,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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