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How to filter by inbound email and call ticket

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engineering

Publication le 13 mai 2024

Hello, 

 

I need to identify a way in Zendesk Explore to filter by inbound email and call ticket to help create our First Call Resolution metric. I tried filtering by Submitter and by Requester, but I still get tickets generated by my internal staff included in the results. 

 

Thanks,


Dan

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    Francis Casino

    Zendesk Customer Care

    Hello there!
     
    To check and assist you better, I have created a ticket (12615555). Kindly expect an email and we'll go from there. 

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