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Device Information in Context Panel for tickets received via Email

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Kelsey

Publication le 15 mai 2024

Having a quick snapshot of device information for our users would be helpful in troubleshooting. We work exclusively through email and this feature isn't available for email tickets. 

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    Shawna James

    Community Product Feedback Specialist

    Hey Kelsey,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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