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How to create a webhook listener for Ticket messages

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Omer shelef

Publication le 28 mai 2024

I am using the "Messaging" feature for "Tickets" (a chat on the website). I would like to receive a webhook notification for every message sent on a ticket in my account. Is it possible to configure this?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Omer,
     
    I'd suggest taking a look in to triggers. You'd be able to set up a trigger which notifies a webhook when certain conditions are met. Here's a link that should be useful:
     
    https://support.zendesk.com/hc/en-us/articles/4408822236058-About-triggers-and-how-they-work
     
    I hope this helps! Feel free to reach out with any questions.
     
    Tipene

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