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are the predictions capable to learn?



Publication le 20 juin 2024

I am in search of information if the predictions are learnable.
I would like to know if intent, language or sentiment changes for future tickets after a manual fix. Or if it always stays the same.
 


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Brett Bowser

Zendesk Community Manager

Hey Peter Rittau , great question! Yes, the machine learning models used for intent, language, and sentiment predictions are  designed to improve over time based on new data and manual corrections you've made on your end. 

Let us know if you have any other questions!

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