Enhanced support for messaging on agent Home

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Efrat Barak Zadok

Publication le 25 juin 2024

What is the best way for a support manager to see all tickets relevant to his group with Realtime updates for messaging tickets, including a conversation status indicator to indicate when a conversation is live?

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      Jahn Bronilla

      Efrat Barak Zadok - would also encourage you to use the Live Dashboard wherein you can see real time traffic for messaging and in terms of visibility on the ticket you can create ticket views.
       

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      Ifra Saqlain

      Hi Efrat Barak Zadok,

       

      According to me, I only go to the Views to see the tickets and related updates:

       

       

      To manage the Views

       

       

      Thanks

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      Stephan Marzi

      Hi Efrat,

      We are using special views for the group of managers. If needed you can also provide mails or a message in MS Teams channels or Slack.

       

      Regards,

      Stephan

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