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Whatsapp - How to target end users who ignore the initial chatbot flow?

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Jéssica G. Bigon

Publication le 17 juil. 2024

I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages different from the options given.
With this, the ticket is created and assigned to a random group.
How do I ensure that an end user's ticket that doesn't respond to the chatbot is assigned to a specific agent?

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