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Options for 24/7 Support Coverage



Publication le 23 oct. 2024

Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and working around the clock? I was thinking some type of exclusive phone number that can be used to page on-call support staff based on rotations that we establish, but wasn't sure if this is available via native Zendesk Support functionality, or if I'll need to explore some type of app/integration purchase. 


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Hiedi Kysther

Zendesk Customer Care

Hey Jake Warren 

We do have native feature that could help you set up a 24/7 talk coverage. For reference: Managing overflow calls and after-hours routing with Talk.

 

Basically, you can set up an Overflow number after-hours. So all calls received outside your business hours will be forwarded to the phone number you'll set. You can set up any number (even a different Talk number) except Toll-free.

Hope this helps! 

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