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Slack channel create new ticket form customize

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Philip Jin

Publication le 25 oct. 2024

After integrate Zendesk and Slack, we may allow customer to submit ticket through slack channel. However , is there any way to customize the new ticket form as Help Center create request form ? Thus we can save some time to interact with customer.

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    Patrick Oberlin

    Ditto.

     

    This would reduce support team workload by allowing them to stay within Slack for more tasks.

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