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How can I create a report on Parent Ticket IDs and their respective child tickets?

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karankuwarbidxb

Publication le 04 nov. 2024

Simply, I'd need a row level data with the following headers:

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    Elaine

    Zendesk Customer Care

    Hi karankuwarbidxb,
     
    Good day!
     
    I see that you’re looking for a report with specific details on Parent Ticket IDs and their respective Child Ticket groups. You may follow the suggested formula given in this article to extract the Parent ID.
     
    REGEXP_EXTRACT([Ticket external ID], "^zen:side_conversation:.*:(\d+)$")
     
    Here’s how it appeared.
     

     
    I hope that helps!

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