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How to open a side conversation from my application?
Publication le 05 nov. 2024
Hi,
My application has a feature to pin some comments and side conversations for better attention in the ticket sidebar. Still, it seems like there is no way to navigate to a specific side conversation from a sidebar application (like when you click on one of them in the comments section then the right panel will show the conversation). Does anyone have any suggestions?
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2 commentaire
Apper
Your best option would be to use invoke to open the ticket in a new tab within Zendesk. As for the other channels available in the tool, it’s a bit more complex since ZAF doesn’t connect to anything within the right-hand sidebar. Unfortunately, this means your only alternative is to recreate the conversation details within your app.
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Apper
Your best option would be to use invoke to open the ticket in a new tab within Zendesk. As for the other channels available in the tool, it’s a bit more complex since ZAF doesn’t connect to anything within the right-hand sidebar. Unfortunately, this means your only alternative is to recreate the conversation details within your app.
0