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Possibility to set Zendesk Talk number as caller id when using overflow

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Publication le 02 déc. 2024

We are using a 3rd party service to pick up all our support calls. We then using the Overflow feature. The issue is that the #rd party service use the same number for many different customers, and they need to know that the incoming call on their end is forwarded from us. As described in your documentation the standard feature is “caller ID sent to the overflow number will be that of the original caller”. I would like an option to choose wether the caller ID sent to the overflow number should be the original caller, OR the Zendesk Talk number.


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2 commentaire

Officiel

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Ferran Barneda

Zendesk Employee

Hi Oscar Tryvall 

 

Thanks for sending feedback!

 

Unfortunately, this is not in our roadmap for 2025. 

We will add it to our backlog for future consideration.

 

Thanks,

Ferran

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Shawna James

Community Product Feedback Specialist

Hey Oscar,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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