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Live Visitors on Site

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Juliet Nelson

Publication le 03 janv. 2025

Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed. Please bring back this feature for Messaging. 

As detailed in this help article, this feature used to be available. https://support.zendesk.com/hc/en-us/articles/4408821265178-Browsing-your-site-s-visitors-for-live-chat
 

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    Shawna James

    Community Product Feedback Specialist

    Hey Juliet,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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