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I need to enable the SLA so that customers can see it in the help center
Publication le 27 janv. 2025
I need to enable the SLA so that customers can see it in the help center
1
4
Recherches récentes
Pas de recherche récente
Publication le 27 janv. 2025
I need to enable the SLA so that customers can see it in the help center
1
4 commentaire
Shawna James
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Lucas Almeida
Hello, thank you for your feedback.
Nossos clientes frequentemente usam nossa central de ajuda, particularmente para consultar documentação e executar autoatendimento ao abrir tickets. No entanto, quando abrem um ticket, eles não têm visibilidade do SLA de resposta, o que significa que não sabem o tempo estimado para nossa resposta, de acordo com o SLA. Precisamos encontrar uma maneira de disponibilizar essas informações, pois isso melhoraria a comunicação com nossos clientes, fornecendo a eles clareza sobre o tempo de resposta.
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Lucas Almeida
Hello, thank you for your feedback.
Our customers frequently use our help center, particularly for consulting documentation and performing self-service when opening tickets. However, when they open a ticket, they lack visibility of the response SLA, meaning they are unaware of the estimated time for our response, according to the SLA. We need to find a way to make this information available, as it would improve communication with our customers by providing them with clarity about the response time.
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Shawna James
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