Bug?: Fields are not required for agents when submitting the ticket as an end user

As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the same ticket. ie. If required for end users to submit a ticket then they should be required for an agent to submit the ticket.

How do I enforce required fields when agents submit tickets?

I recently had an agent test a form and they used their agent email to do so. When testing as an anonymous user all required fields threw errors when they were not selected as expected.  The field requirement is at the field level, there are no conditions to override the requirement.

When they put their email in the email field using an incognito window (they weren't logged in) they were able to submit the form without completing any fields beside the description field. I have been able to replicate the error for both agents and light agents.

To some extent this may be a corner case when it comes to external forms. However, when it comes to internal forms this is a problem especially where there is a legal acknowledgment / attestation involved.