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Cannot add comment for chat widget via API
Publication le 05 mai 2025
Hi everyone,
I’m currently using the Zendesk API to add comments to tickets via the PUT /api/v2/tickets/{ticket_id} endpoint. The issue I’m facing is: when logged in as a customer service agent, I can see the comment (image 1), but when viewing as a customer, the comment doesn’t appear (image 2).
Does anyone know how to post a comment through the API so that it shows up in the chat widget for the customer?
Thanks for your help!
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1 commentaire
AntonMi
The ticketing API won't work for messaging—customers don't see comments in their chats. You may use the Sunshine conversations API instead.
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