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Feedback - Apps and integrations (Platform)

Share your feedback, ideas and experiences related to the use of apps and integrations (Platform).

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      Slack Integration - Post ticket updates to thread
      Hi all! We have a channel in Slack where we have the Slack integration posting for new tickets. We would also like to t...

      Publication le 16 juin 2022 · Joel Watson

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      Automatically sync new SFDC field options to mapped ZD org field
      For context: we have a large team and completely separate support and sales ops functions. We utilise the existing Sales...

      Publication le 08 oct. 2024 · Alastair Adams (US)

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      Out of office app : Allow non-Admins to change agent status
      We would like to make this more efficient, since we do not have an admin at each site, and the sites may operate in diff...

      Publication le 02 mars 2022 · Alexandra Robinson

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      Lookup relationships 1 to many
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 27 sept. 2024 · Bobby Koch

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      App Plantt broken??
       I was trying to install https://www.zendesk.com/marketplace/apps/support/246381/plantt, however, it looks like this app...

      Publication le 01 oct. 2024 · White Hat

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      Slack integration - Additional and mandatory fields prior to submitting ticket from ticket creation in Slack UI
      Description/Use Cases: From the ticket creation UI in Slack that sends the ticket to Zendesk. There is a need to have mo...

      Publication le 08 déc. 2023 · Manny

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      Feature request: Remove agent license during SCIM deprovisioning
      Avec réponse
      Current SCIM implementation does not remove the agent license automatically. This is a major hassle as we now periodical...

      Publication le 10 mai 2022 · Frank Weigel

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      The loss of the ZenDesk "Text" App is catastrophic to our business processes
      The listed workaround was “Use Support placeholders to add account information by following these instructions", but the...

      Publication le 04 sept. 2024 · Alan Holmes

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      allow-modals for Iframe within apps.zdusercontent
      I have created a Custom app in the Zendesk Application, I want to add allow-modals within the sandbox attribute of the i...

      Publication le 07 nov. 2022 · Pratick Saha

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      New Feature: Please add multiple Zendesk <-> JIRA linkages
      Team, We have multiple Zendesk instances across our company's ecosystem that we would like to connect into our "home" J...

      Publication le 12 août 2021 · Zansm

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