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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Customer Journey idea to set up or scale your Zendesk
      Épinglée
      Six months ago I promised to write a post answering the

      Publication le 28 mars 2019 · Andrei Kamarouski

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      Tip: Collapsible headers in articles or templates (accordions)
      Épinglée
      The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. Let get...

      Publication le 18 août 2021 · Trapta Singh

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      Streamlining Zendesk Administration: Mastering Schedules and Holidays
      Épinglée
      As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

      Publication le 03 janv. 2024 · Brandon Tidd

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      Group / Departments actual ticket resolution time
      Épinglée
      ** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

      Publication le 15 janv. 2024 · Abdelhameed Khaled

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      Stop Thank You Responses From Reopening Tickets - 2024
      Épinglée
      A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

      Publication le 08 févr. 2024 · Trae McConniel

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      Add Accordion to the templates
      Épinglée
      Hi Community, Question - Is there any way to automatically close an open accordion when you click to op...

      Publication le 18 juin 2024 · Ifra Saqlain

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      New request list experience - Export .csv Button
      Épinglée
      I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

      Publication le 02 oct. 2024 · Matthew Toenjes

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      Guide community tips for Help Center
      Épinglée
      Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a ne...

      Publication le 21 août 2013 · Jennifer Rowe

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      Merging two Zendesk accounts - a step-by-step process
      As long as Zendesk Support and Guide support a multibranding feature, there are no more reasons to continue using separa...

      Publication le 22 sept. 2020 · Migration Support

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      How to migrate tickets and related data from CSV to Zendesk
      Importing data from another help desk to Zendesk while preserving support history is crucial for maintaining strong cust...

      Publication le 06 févr. 2019 · Migration Support

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