Discussion - Tips and best practices from the community
Nouvelle publicationFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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How to show article labels as tags on articles0 votes 24 commentaires
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Easy HTML5 Details Accordion Sections in Articles0 votes 19 commentaires
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Copenhagen Theme - Home Page Accordions0 votes 65 commentaires
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How to put all sections and articles on home page1 vote 22 commentaires
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Per Ticket, User, or Organization Notification Opt Out0 votes 5 commentaires
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How emojis will rock your Zendesk 😎😍0 votes 15 commentaires
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How to create an auto reply for Facebook0 votes 31 commentaires
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Using SLAs with different timezones, contracts and business hours0 votes 7 commentaires
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Holiday auto-responses made easy1 vote 16 commentaires
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Out of hours response0 votes 5 commentaires
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Automatically send reminders for pending tickets and close if no response0 votes 11 commentaires
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Remind agents to call the customer before posting the 5th reply0 votes 4 commentaires
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Send notifications to Slack0 votes 31 commentaires
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Tip: Get desktop/browser notifications for new/changed tickets0 votes 18 commentaires
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Temporary high contrast styling for ticket tabs0 votes 3 commentaires
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Auto CC user(s) on Condition (Ticket Create)0 votes 29 commentaires
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Reducing Satisfaction Surveys0 votes 2 commentaires
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Create a Table of Contents automatically3 votes 55 commentaires
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Up-spec your C-Sat with Mr. Smiley and Mr. Sad!1 vote 58 commentaires
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Allow only signed-in users to submit a ticket0 votes 10 commentaires
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Import your Zendesk Customer Service Data into your Data Warehouse0 votes 3 commentaires
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Making light agents more useful0 votes 8 commentaires
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Back up your Help Center articles at the click of a button!4 votes 234 commentaires
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Deleted your Help Center content? Not to worry!0 votes 6 commentaires
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Removing ALL CCs from a ticket via a Trigger/Target0 votes 29 commentaires
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Video background on Category Page0 votes 2 commentaires
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How to add tabs to your Help Center home page0 votes 5 commentaires
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List all articles for each section(s) on the same category page0 votes 49 commentaires
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Adding a notification banner to your Help Center v21 vote 287 commentaires
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Operational Dashboards: How do you monitor your Zendesk real-time?0 votes 29 commentaires