Discussion - Tips and best practices from the community
Nouvelle publicationFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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How to set up an "ideal" KPI system for your customer support0 votes 7 commentaires
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Tips for Tags ( Usage and Overall Planning ) + a few general thoughts0 votes 4 commentaires
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Adding a hint below the attachment field2 votes 14 commentaires
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Tiggers/Automation-based Notifications: Workaround for posting comment in ticket1 vote 15 commentaires
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Split a request into a new ticket0 votes 11 commentaires
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[Guide Tip] Add sorting to your tables in Guide0 votes 11 commentaires
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[Explore tip] Last Refresh Timestamp2 votes 4 commentaires
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Support Tip: How to change the ticket Subject using a trigger0 votes 37 commentaires
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Macros: Giving different responses based on ticket content0 votes 4 commentaires
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Help Center - Add Dropdowns Knowledge base Category with Section and Article0 votes 0 commentaires
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Support tip: Highlight added and removed tags in Ticket Events view0 votes 4 commentaires
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Create a private comment automatically0 votes 32 commentaires
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How to allow email target responses to thread into existing ticket1 vote 18 commentaires
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Push notifications from Zendesk to Slack7 votes 41 commentaires
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Using Liquid Markup to A/B Test Your Triggers1 vote 21 commentaires
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Using Customer Journey idea to set up or scale your Zendesk1 vote 9 commentaires
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Requiring a ticket attachment if a particular dropdown option is selected0 votes 45 commentaires
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Connect Zendesk to VSTS Azure Devops using IntegrateCloud Connector for azure Devops0 votes 1 commentaire
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Guide to setting up SMS response0 votes 9 commentaires
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How to Get Feedback for Specific Articles in Help Center3 votes 2 commentaires
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Tip: Displaying Subsection list on Category page2 votes 30 commentaires
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How to migrate tickets and related data from CSV to Zendesk1 vote 14 commentaires
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Problems and Incident counts with Google Apps Script - integration template & guide0 votes 21 commentaires
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How to embed videos with a timestamp into Guide articles1 vote 3 commentaires
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Expanding images in Help Center articles2 votes 63 commentaires
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Custom Guide Colour Theme Selector1 vote 3 commentaires
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How to Export Zendesk Guide Data as CSV1 vote 40 commentaires
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Chrome Extension: Submit button expander0 votes 21 commentaires
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How to display customer data from Google Sheets in the ticket (no coding required)0 votes 3 commentaires