Discussion - Tips and best practices from the community
Nouvelle publicationFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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Hudson Theme for Zendesk Guide0 votes 0 commentaires
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How to display customer data from Google Sheets in the ticket (no coding required)0 votes 3 commentaires
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Custom Guide Colour Theme Selector1 vote 3 commentaires
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Split a request into a new ticket0 votes 11 commentaires
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How to export SQL data into ticket fields0 votes 0 commentaires
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Explore Recipe: Live Answer Rate in Zendesk Talk0 votes 0 commentaires
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How to allow email target responses to thread into existing ticket1 vote 18 commentaires
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Help Center - Add Dropdowns Knowledge base Category with Section and Article0 votes 0 commentaires
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Tip: Utilizing a variety of calculations in an Explore Query to understand escalated tickets3 votes 2 commentaires
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Tip: Making Life Easier with Groups and Sets1 vote 7 commentaires
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Tip: How to add CSS to Web Widget1 vote 2 commentaires
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Tip: How to add conditionals to your Zendesk email template to use custom HTML layouts1 vote 0 commentaires
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Tip: Hide Zendesk Branding on Web Widget1 vote 0 commentaires
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Tip: Hide Ticket Fields on Web Widget1 vote 0 commentaires
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Tip: Hide Field Labels on Web Widget1 vote 0 commentaires
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How to Integrate Azure DevOps with Zendesk3 votes 0 commentaires
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Tip: How to notify Zendesk Guide Article update to Slack0 votes 0 commentaires
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Tip: How to Add Estimated Reading Time to Articles in Guide5 votes 2 commentaires
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Tip: Elements Connect vs The Zendesk API1 vote 0 commentaires
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Tip: Change banner of New Request Template based on Request Form1 vote 0 commentaires
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Tip: Add Current Article Title In The Breadcrumbs On Article Template2 votes 0 commentaires
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Tip: How to get the category/section/topic ID using breadcrumbs?2 votes 0 commentaires
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Guide Tip: Category page with (conditionally) expandable section lists1 vote 4 commentaires
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Tip: How to show a dropdown with data from an SQL database1 vote 0 commentaires
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Some basic tips for migrating reports from Insights to Explore0 votes 0 commentaires
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Tips for choosing the right Support dataset when migrating from Insights to Explore3 votes 0 commentaires
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Tip: Using Agent Signatures to include gender pronouns1 vote 4 commentaires
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How to offer users all 'Contact us' options on Zendesk Help Center0 votes 2 commentaires
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Generating multiple tickets from a single webform1 vote 1 commentaire